Our library system does of course use email. It is a great way to reach people when there is not
an immediate need for a response. If I'm working a weekend and have a question for a staff member that might not be working until Monday morning I can email them and they can get back to me at their convenience. Our main reference library does the reference email, though we of course do some local correspondence. Text messaging is just something I do at home with family. Webinars are great for staff and myself. No travel time. Less scheduling changes!!!
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